ak22's Privacy Policy

1 What Information We Collect

To create and manage an account on ak22, we collect various types of information. This information falls into two main categories:

1.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information may be collected:

• Full name (for legal identification purposes)
• Date of birth (for age verification — only users aged 21 and above may access the services)
• Email address and mobile number
• Residential address
• National ID card or passport details (at the time of identity verification)
• Financial information — such as details related to bKash, Nagad, Rocket, Upay, or bank accounts (for processing transactions)

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device identifiers
• Browser and operating system type
• Pages visited, links clicked, and time spent on the site
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

2 Purpose of Using Your Information

ak22 collects your information for specific and legitimate purposes. We never collect unnecessary information, and we use what we collect only for the purposes described below:

3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These help us improve site functionality, remember your preferences, and enhance your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions. Without these, the site will not work properly.
• Functional Cookies: Used to remember your language preferences, layout settings, and other preferences.
• Analytics Cookies: Used to monitor how our site is used and to improve the quality of our services.
• Security Cookies: Used to detect fraudulent activity and keep your account secure.

3.2 Managing Cookies

You can control or reject cookies by changing your browser settings. However, if you reject essential cookies, some site features may not work properly and your access to your account may be affected.

4 Sharing and Disclosure of Information

ak22 does not sell your personal information to third parties. However, certain information may be shared with specific parties in the following circumstances:

4.1 Service Providers

Third-party service providers we have contracted with — such as payment processing partners (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure providers, and fraud prevention services — may receive the minimum information necessary to carry out their specific tasks. These parties operate under our instructions and do not have the right to use your information for their own purposes.

4.2 Legal Obligations

If required by a court order, a directive from a government authority, or applicable law, we may be obliged to provide your information. In such situations, we will try to notify you as far as legally possible.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may form part of the transferred assets. We will notify you before any such change takes place.

5 Data Security Measures

To ensure the security of your information, ak22 has adopted industry-standard technical and organisational safeguards:

• SSL/TLS Encryption: All data transferred between your browser and our servers is handled through encrypted channels.
• Encrypted Data Storage: Sensitive information we collect is stored on our servers in encrypted form.
• Access Controls: Only authorised personnel can access your information, and only when required for a specific task.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Two-Factor Authentication: An additional layer of security is used for account access.
• Fraud Monitoring: Automated systems are in place to monitor suspicious transactions and account activity.

That said, no transmission of information over the internet or electronic storage can be claimed to be completely secure. We are committed to providing the highest level of protection, but an absolute guarantee of security is not possible.

6 Data Retention Period

We retain your information for as long as it is necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations. Specifically:

• Account Information: Retained while your account is active and for a specified period after closure, as required by applicable law.
• Financial Transaction Records: Retained for the period prescribed by financial regulations.
• Log Data: Generally retained for a short period, but may be kept longer if needed for security investigations.
• Support Communications: Retained for a reasonable period for the purpose of improving customer service quality and referencing service history.

When your information is no longer needed, we delete it securely or render it permanently unrecoverable.

7 Your Rights

You have the following rights regarding your personal information. Contact us to exercise any of these rights:

7.1 Right to Access

You may ask what information we have collected about you, why we collected it, and how it is being used. We will provide the relevant information within a reasonable time after receiving your request.

7.2 Right to Rectification

If any of your information is incorrect or out of date, you may request that it be corrected. Ensuring the accuracy of your information is important for both of us.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, including marketing communications. If you exercise this right, we will stop the relevant activity, though processing necessary for essential services may continue.

7.5 Right to Data Portability

Where applicable, you may request your information in a structured, commonly used, and machine-readable format.

8 Protection of Minors' Information

ak22's services are intended solely for adults aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe that a minor is using our platform, please notify us immediately.

9 Third-Party Links and Services

Our platform may occasionally reference third-party websites or services. These third-party platforms have their own privacy policies, and ak22 is not responsible for how they manage data.

The privacy policies of payment service providers such as bKash, Nagad, Rocket, and Upay will apply when you transact directly on their platforms. We recommend that you read the terms and privacy policies of the relevant services.

10 Changes and Updates to This Policy

We may update this privacy policy from time to time. Changes may be made due to shifts in the scope of our services, changes in technology, or legal requirements.

For significant changes, we will notify you in the following ways:

• The date of the most recent update will be noted on this page.
• A notification may be sent to your registered email address.
• A notice may be displayed when you log in to the platform.

If you continue to use our platform after a change, it will be assumed that you have agreed to the updated policy. If you do not agree with the changes, you may close your account.

11 Responsible Gaming and Use of Information

ak22 is committed to responsible gaming. We may use information about your gaming activity to identify potentially problematic behaviour and offer support where needed.

By analysing your gaming patterns, deposit and withdrawal history, and session duration, we help you maintain healthy gaming habits. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will review your matter with the care it deserves.

We take every request and complaint seriously and aim to respond within a reasonable time. Our support team is able to assist in both Bengali and English.